Frequently Asked Questions

FAQs

  1. How do I get a library card?
  2. What is my PIN?
  3. What can I do with my Bee Cave library card?
  4. How many items can I check out, and when are they due back?
  5. How do I access my library account online?
  6. Once I log onto My Account, what can I do?
  7. What if you don't have a book I need?
  8. Where can I return my items?
  9. Does the library accept donations?

1. How do I get a library card?

To get a Bee Cave library card, fill out the appropriate application for an adult or youth and bring it to the library with proof of Texas residency. Children's applications must be signed by a parent or legal guardian as the responsible party.

2. What is my PIN?

When you get your library card, you will choose a PIN. If you need help resetting your PIN, please call us at 512.767.6620 during library hours or e-mail the Library Mailbox.

3. What can I do with my Bee Cave library card?

  • Check out books, DVDs, audiobooks & more
  • Renew materials online
  • Use our public computers and printer
  • Use our online databases from home or work
  • Download e-books and e-audiobooks from OverDrive
  • Download digital magazines from Zinio

4. How many items can I check out, and when are they due back?

You may borrow up to 20 items per library card, including up to 5 audiobooks and 5 DVDs. The loan period is 3 weeks and you may renew once. Details are in our Circulation Policy.

5. How do I access my library account online?

Select My Account and log on using your Patron ID or Alternate ID and PIN.

  • Patron ID is your 13-digit library barcode number.
  • Alternate ID is your Texas Driver's License or any user name you create.
  • PIN is a 4-digit number. If you need help re-setting your pin, please call the library at 512.767.6620 during regular hours or e-mail us.

6. Once I log onto My Account, what can I do?

  • View items checked out and when they are due.
  • Renew items online. NOTE: Items that are overdue or on hold for another patron may not be renewed. Please call for assistance at 512.767.6620 or e-mail us.

7. What if you don't have a book I need?

  • If you can't find a book on the shelf, please ask a staff member for help.
  • If you would like to suggest a purchase, please e-mail the Library Mailbox.
  • If a nearby library owns the book, we can issue you a TexShare Card that gives you borrowing privileges at participating libraries throughout Texas.
  • If it isn't available with these options, you may request an Interlibrary Loan (books only). Please fill out an ILL REQUEST FORM and turn it in to any staff member. As shown on the form, some types of materials are not eligible for ILL. Please also note that it may take 2 to 3 weeks for materials to arrive.

8. Where can I return my items?

  • There are two outdoor drop boxes located on the west side of the building, available 24 hours a day.
  • During regular business hours, you may return items in the City Atrium drop box or at the Library Circulation Desk.

9. Does the library accept donations?

  • The library is happy to accept donations if they meet the policy guidelines established by the City Council.
  • Items that we are unable to add to our collection are passed on to other nonprofit organizations.
  • We are unable to accept any donations during June, July and August.